Privacy Policy
Last updated: January 2026
Forensic Cleaning QLD("we", "us", "our") is committed to protecting the privacy of personal information collected in the course of providing forensic and biohazard cleaning services. This policy describes how we handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect the following categories of personal information:
- Name, address, phone number, and email address
- Property details and access information
- Insurance policy details where applicable
- Information about the incident requiring our services
- Payment and billing information
2. How We Collect Information
We collect information directly from you when you contact us, engage our services, or submit an enquiry. We may also receive information from insurers, property managers, police, or other authorised third parties involved in a job.
3. Use of Information
Personal information is used to:
- Quote, schedule, and deliver requested services
- Issue invoices and process payments
- Provide documentation to insurers, regulators, and authorised parties
- Comply with legal and regulatory obligations
- Maintain records of work performed
4. Disclosure
We may disclose personal information to insurers, regulators, government agencies, licensed waste contractors, and laboratories where required to deliver our services or comply with the law. We do not sell personal information to any third party.
5. Confidentiality
Given the sensitive nature of our work, we treat all client information with strict confidentiality. Staff are bound by confidentiality obligations and complete current police clearances.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Physical records are stored securely; electronic records are stored on access-controlled systems.
7. Retention
Records are retained for the period required to meet legal, insurance, and regulatory obligations. Job records are typically retained for seven years.
8. Your Rights
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable period.
9. Complaints
Privacy complaints can be directed to info@forensiccleaningqld.com.au. Unresolved complaints can be referred to the Office of the Australian Information Commissioner (OAIC).
10. Contact
Forensic Cleaning QLD
Email: info@forensiccleaningqld.com.au
Phone: 1300 309 361