Question 1

What is forensic cleaning?

Accepted Answer

Forensic cleaning is the specialist decontamination of environments contaminated by biohazardous material — including blood, bodily fluids, and chemical residue. It requires certified technicians, specialist PPE, hospital-grade disinfectants, and licensed waste disposal. Standard commercial or domestic cleaning services are not equipped or legally permitted to handle biohazard remediation.

Question 2

Are you available 24/7?

Accepted Answer

Yes. We operate 24 hours a day, every day of the year. There are no after-hours, weekend, or public holiday surcharges. Emergency response is our standard service.

Question 3

How quickly can you attend?

Accepted Answer

Same-day response across South East Queensland. Regional Queensland is typically attended within 24 hours. Confirmed response times are provided when you call.

Question 4

Are your vehicles marked?

Accepted Answer

No. All vehicles are unmarked. Our technicians do not wear branded uniforms during attendance. Privacy is part of the service.

Question 5

Is forensic cleaning covered by insurance?

Accepted Answer

In most cases, yes. Home and contents insurance commonly covers biohazard remediation following trauma, unattended death, or crime scene incidents. Landlord insurance often covers meth contamination and hoarding remediation. We provide all documentation required for insurance claims and liaise directly with insurers.

Question 6

Do you provide quotes?

Accepted Answer

For non-emergency work we provide written quotes following an on-site assessment. For emergency biohazard response we provide a clear estimate before work begins and a fixed price once the scope is confirmed.

Question 7

Do you require payment upfront?

Accepted Answer

No. For insurance claims we typically invoice the insurer directly. For private clients, payment is due on completion. We do not require deposits for standard residential work.

Question 8

What documentation do you provide?

Accepted Answer

A completion certificate, waste disposal manifests, before-and-after photographs, ATP test results where applicable, and a detailed scope-of-works report. Meth decontamination jobs include independent laboratory clearance certification.

Question 9

Do I need to be on-site?

Accepted Answer

No. We can work with key access via agents, neighbours, or police. We provide complete documentation and photographic records of all work performed.

Question 10

How long does a typical job take?

Accepted Answer

Trauma scene and unattended death remediation typically takes 1–3 days. Hoarding cleanups range from 1–5 days. Meth lab decontamination including testing typically takes 5–10 days from initial test to clearance certificate.

Question 11

Will the property be safe afterward?

Accepted Answer

Yes. We do not sign off on a job until ATP testing confirms surface decontamination, and where applicable, air quality testing confirms environmental clearance. We provide written certification that the property meets habitable standards.

Question 12

Are you licensed and insured?

Accepted Answer

Yes. We hold $20 million public liability insurance, workers compensation coverage, and all required waste handling licences. All technicians hold IICRC biohazard certifications and current national police clearances.

Question 13

How is biohazardous waste disposed of?

Accepted Answer

All biohazardous waste is double-bagged in approved containers, transported by licensed clinical waste carriers, and incinerated at approved facilities. Waste manifests are provided for every job.

Question 14

Do you meet Queensland Health meth clearance standards?

Accepted Answer

Yes. Our meth decontamination process follows Queensland Health guidelines. Pre and post-remediation testing is conducted by independent NATA-accredited laboratories. A compliance certificate is issued on successful clearance.

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